78 erek Privacy Policy

What Data We Collect on 78 erek

Account Registration and Verification

We collect your email address, phone number, and password when you create a 78 erek account. We send an SMS verification code to confirm your phone number is active and reachable. We do not use your phone number for marketing; it exists solely to authenticate your account and send transaction alerts.

Before you withdraw funds from 78 erek, we require Know-Your-Customer (KYC) verification. You upload a photo of your government-issued identity document (KTP, passport, or driver's license) and a proof-of-address document (utility bill or bank statement dated within the past three months). We store these documents securely and delete them after verification is complete—typically within 30 days of approval. We retain a record that verification occurred but do not retain the scanned documents themselves.

• Email and password are encrypted at rest and never shared with third parties.
• Phone number is used for SMS verification and account recovery only.
• Identity documents are scanned, encrypted, and deleted after verification.
• Verification status (approved / pending / rejected) is retained in your account record.

Payment and Transaction Data

When you deposit funds into your 78 erek account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we collect transaction details: your payment method identifier, the amount, the date and time, and the confirmation reference number. We do not store your full credit card number, e-wallet password, or bank account credentials. Payment processors (our acquiring banks and e-wallet partners) handle those details in encrypted form on their own servers.

We retain your transaction history indefinitely. This allows you to verify your deposit and withdrawal records at any time, supports tax reporting if required by your jurisdiction, and enables us to detect fraud patterns. We cross-reference transaction data against our fraud-prevention vendors to flag suspicious activity—for example, multiple rapid deposits from different IP addresses or countries in a short window.

Gameplay and Betting History

We record every selection you place on 78 erek: the sport or game category (sportsbook, live dealer, slots, or esports), the specific market, your stake amount, the odds you received, the result, your win or loss, and the timestamp. This data is logged for account transparency, regulatory compliance, and dispute resolution. If you contest a settlement, we review your bet history to confirm the outcome was correct.

Your betting history is visible to you in your account under "History" or "Account Statement". You can filter by date range, game type, or status (settled / pending / cancelled). We do not share your betting history with third parties except as required by law or if you authorize it explicitly.

Device and Access Logs

When you use the 78 erek Android app or iOS browser, we collect your IP address, device type (Android phone / iPhone / desktop), browser or app version, and approximate geolocation (country level only—we do not log precise GPS coordinates). We use this data to detect login anomalies (e.g., login from a new country immediately after a login from another continent) and to block access from restricted jurisdictions if applicable.

We do not track your browsing behaviour outside 78 erek or use this data for advertising. Access logs are retained for up to 90 days and then deleted unless we identify suspicious activity that warrants longer retention for investigation.

What we collect

Email, phone, password, KYC documents, payment history, betting history, IP address, device type, geolocation at country level

What we do not collect

Full credit card numbers, e-wallet passwords, precise GPS location, browsing behaviour outside 78 erek

Data retention

Account and transaction data retained indefinitely; access logs deleted after 90 days unless flagged for investigation

Our 78 erek Data Protection Commitments

Third-Party Data Sharing

We share limited data with our payment processors and acquiring banks (BCA, e-wallet, mobile banking, local payment) and e-wallet partners (online payment, e-wallet, mobile banking, local payment, online payment) to facilitate deposits and withdrawals. These partners receive your transaction amount, timestamp, and account identifier—never your password or unencrypted identity document.

We share aggregated, anonymized betting data with analytics vendors to understand usage patterns and improve our platform. This data cannot identify you as an individual. We do not sell your personal data to advertisers, brokers, or any third party. Law enforcement requests for your data are handled on a case-by-case basis; we comply with valid legal orders but require a warrant or court order before disclosure.

Data Security and Encryption

We encrypt all data transmitted between your device and our servers using TLS 1.2 or higher. Your password is hashed using industry-standard algorithms and never stored in plain text. Identity documents and payment references are encrypted at rest on our servers. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.

We maintain a data breach response plan. If we discover unauthorized access to your personal information, we will notify you via email and SMS within 48 hours and provide guidance on protective steps. We retain cyber-liability insurance and comply with notification requirements in jurisdictions where applicable.

Your Rights and Access Requests

You have the right to access, correct, or request deletion of your personal data, subject to applicable law. To exercise these rights, contact our support team via in-app chat, email, or the contact form on 78 erek. We respond to access requests within 14 business days. If you request deletion of your account and all associated data (a right sometimes called "the right to be forgotten"), we delete your personal information within 30 days, though we retain transaction records as required by financial-services regulations.

We do not retain your data longer than necessary to fulfill our legal and operational obligations. Account data is kept for the lifetime of your account plus seven years (to comply with financial-services record-keeping requirements in multiple jurisdictions). After that period, we delete it unless we are required to retain it by law.

Cookies and Tracking Technologies

Our 78 erek website and mobile browser interface use cookies to maintain your login session and remember your preferences (language, theme). These are session cookies that expire when you log out. We do not use cookies for tracking or advertising purposes. We do not set third-party cookies that track your behaviour across other websites.

You may disable cookies in your browser settings, but this may prevent certain 78 erek features from functioning correctly (e.g., session persistence across page refreshes). The Android app does not use cookies; it uses encrypted session tokens instead.

Data Transfers Across Borders

Our 78 erek servers are distributed across multiple regions for performance and redundancy. Your personal data may be transferred to and stored on servers located outside your jurisdiction. By using 78 erek, you consent to this international transfer. We apply the same encryption and access controls to data regardless of server location.

If you are located in the European Union or a jurisdiction with strict data-protection laws, we may be subject to additional requirements regarding international transfers. Contact our support team if you have concerns about data residency specific to your jurisdiction.

Contact 78 erek

If you have questions about our privacy practices, concerns about how we handle your data, or requests to access or delete your personal information, contact our support team:

• In-app chat: available 08:00–22:00 WIB daily; responses typically within subject to verification during business hours
• Email: replies within 24 business hours
• Account settings: access your personal data, update contact information, enable two-factor authentication

We maintain a Data Protection Officer (DPO) contact channel for formal privacy inquiries. If you believe we have violated your privacy rights or failed to comply with applicable data-protection law, you have the right to lodge a complaint with your local data-protection authority.

This privacy policy is effective as of the date it was last updated. We may revise it to reflect changes in our practices or applicable law. Material changes will be communicated to you via email or a prominent notice in your 78 erek account. Your continued use of 78 erek after such changes constitutes your acceptance of the updated policy.